Call Center Service Tenders

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CTN :39314203

10 Jun, 2025 11.99 Crore

Kochi - Kerala

Tender For corrigendum : design, supply, installation , integration, testing and commissioning of ai based digital platform at cial - ai based digital platform for cial, front end, mobile application for passengers, mobile application for airport, airlines, and other stakeholders , whatsapp chatbot, progressive web application (pwa), virtual customer care agent, chatbot integration on current cial website, kiosk chatbot, admin panel, backend system, ai chatbot implementaion, grievance management module, feedback management module, queue management module, boarding percentage module, baggage tracking module, lost and found management module, social networking module, destination weather app module, cial free wifi access code generator module, indoor navigation module, flight management module, prepaid taxi booking module, return taxi booking module, shops and other service booking module, travel planner module, passenger alerts module, intelligent information aggregation module, data warehouse module, middleware setup cost, digiyatra module, duty-free pre ordering module, passenger interaction module, payment gateway, low code no code platform, document processing module, integration cost, hardware , trasparent display (vccs) system, kiosk, beacons, any additional hardware costs necessary to fulfill the scope of work as defined in the rfp document., workshop and survey, training cost, cloud cost, dashboard ,analytics and reporting, siem integration cost, any other costs required to meet the full scope of work as defined in the rfp document., comprehensive operations and maintenance (o&m) contract , annual maintenance contract (amc) charges including run management year 1 (monthly), onsite support engineers year 1 (monthly), remote monitoring and support year 1 (monthly), ai model re-training and updates year 1 (monthly), digital marketing year 1 (monthly), api cost year 1 (monthly), software license cost year 1 (monthly), additional modification cost year 1, cloud hosting cost year 1 (monthly), any additional costs required to meet the scope of work during the o&m period of year 1 (monthly), annual maintenance contract (amc) charges including run management year 2 (monthly), onsite support engineers year 2 (monthly), remote monitoring and support year 2 (monthly), ai model re-training and updates year 2 (monthly), digital marketing year 2 (monthly), api cost year 2 (monthly), software license cost year 2 (monthly), additional modification cost year 2, cloud hosting cost year 2 (monthly), any additional costs required to meet the scope of work during the o&m period of year 2 (monthly), annual maintenance contract (amc) charges including run management year 3 (monthly), onsite support engineers year 3 (monthly), remote monitoring and support year 3 (monthly), ai model re-training and updates year 3 (monthly), digital marketing year 3 (monthly), api cost year 3 (monthly), software license cost year 3 (monthly), additional modification cost year 3, cloud hosting cost year 3 (monthly), any additional costs required to meet the scope of work during the o&m period of year 3 (monthly), annual maintenance contract (amc) charges including run management year 4 (monthly), onsite support engineers year 4 (monthly), remote monitoring and support year 4 (monthly), ai model re-training and updates year 4 (monthly), digital marketing year 4 (monthly), api cost year 4 (monthly), software license cost year 4 (monthly), additional modification cost year 4, cloud hosting cost year 4 (monthly), any additional costs required to meet the scope of work during the o&m period of year 4 (monthly), annual maintenance contract (amc) charges including run management year 5 (monthly), onsite support engineers year 5 (monthly), remote monitoring and support year 5 (monthly), ai model re-training and updates year 5 (monthly), digital marketing year 5 (monthly), api cost year 5 (monthly), software license cost year 5 (monthly), additional modification

Corporations And Associations And Others

CTN :38157382

03 Jun, 2025 26.27 Crore

Hisar - Haryana

Tender For corrigendum : appointment of an agency firm for operation and management of single window call center services at centralized call center and bijli suvidha kendra bsk in dhbvnl

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