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CTN :41477484

02 Sep, 2025 51.24 Lacs

Kolkata - West Bengal

Tender For custom bid for services -a ) broad scope of jobs : 1) cdcms support services at kolkata lpg ro scope of job includes visiting the distributorships for carrying out the below mentioned activities. approx. monthly visits per sa would be as under: sales area distrs. monthly visit kolkata south 41 20 kolkata central 22 10 kolkata north 59 28 howrah 38 19 total 160 77 the above quantities are tentative, actual payment shall be made basis actual monthly visits made by the party and certified by the regional office/sales officer. the four sales areas will cover the districts as under : sales area districts kolkata south- south 24 parganas kolkata central- kolkata kolkata north- north 24 parganas & nadia howrah - howrah & hooghly 2) hardware / software installation (remote support) 1. help in installation of operating system, os user, and antivirus etc. in case of breakdown of pc. (cost of the legal antivirus/other software to be borne by the distributor), installation of all necessary software for cdcms (software provided by hpcl i.e., dot net framework 4.5), ms office, acrobat reader either directly or with the help of image cd/pen drive provided. any other type of software as and when required. 2. configuring and activating broadband internet connection (cost of internet charges/ connectivity charges are not part of the scope) at dealer's premises and rectifying any problems in the same. 3. configuring the distributor lan and configuring other pcs of distributor with cdcms server. (cost of providing lan networking to be borne by the distributor). 4. installing the teamviewer/anydesk , so that it will be started automatically at the time of windows start up. 5. deleting unauthorized software from the distributor's pcs and configuring printers with all pcs. 6. visit to any distributorship will be strictly as per the advice from hpcl only. 7. daily complaints resolution in customer relations management (crm) portal. 8. any other relevant job as per the direction of regional office / sales officer. 3) troubleshooting (remote support) 1. analyzing and rectifying the problem reported by distributor, and logging in a ticket on the cdcms helpdesk as & when required. formatting and reinstalling latest version of cdcms print application as per requirement . 2. providing immediate feedback to hpcl regarding the modifications/upgrades needed in the software and reporting any bugs noticed. 4) daily/periodic operations jobs (remote support) 1. crm, arb, pos, pmuy, cashless transactions related daily job from their base station as per the directives of regional office/ sales officers. 2. attending the training program as and when organized by hpcl and learn about the operational, technical features of cdcms package, acquiring knowledge about the new updates/modules as released by hpcl from time to time. 3. providing support to distributors through phone/ mobile/ internet/e-mail/wa on 7 days of a week. 4. ensuring that the weekly report is submitted regularly. if it has not been submitted then identifying the problem and provide resolution accordingly. monitoring and resolving the discrepancy observed in weekly report and bringing it to the notice of the concerned sales officer. 5. l-p reconciliation in weekly report of all distributors 6. any other job as directed by regional office/ sales officers. 5) training to distributor staff to provide support and training to distributors showroom staff on following: a) regarding all the menu commands of cdcms (scope of the job does not cover data entry jobs). b) preparation of sv /tv /ctain/ctaout/ invoice/ crd/ prcn emr/ esv/prepaid refill tracking & cash memo generation, cashless transactions and other e-initiatives of the corporation. c) weekly report reconciliations. d) block transfers e) refill booking register, complaint register, emr record. f) generating weekly report & submitting the same online. g) new modules/updates as released by hpcl h) do & don'ts i) online leakage c

Central Government/Public Sector

CTN :41025840

01 Sep, 2025 NA

Gurgaon - Haryana

Tender For corrigendum : tender for supply of supply of 5 mega pixel ip dome camera with ir night vision , ip66 , ik10 , poe & wdr , conforms to the onvif standard and stqc certified as per required specifications. , supply of 5 mega pixel ip bullet camera with ir night vision , ip66 , ik10 , poe & wdr , conforms to the onvif standard and stqc certified as per required specifications. , supply of network cctv bullet camera , 5mp resolution , motorized varifocal lens 2.8-12mm , ip67 , ik10 , for anpr function , conforms to the onvif standard and stqc certified as per required specifications. , supply of video management cum failover server (vms) for video management software (vms) with 7 days backup ) as per required technical specifications. , supply of recording server with 10 g optical port for 60 days as per required technical specifications. , supply of base license for video management software , ai based video analytics software and analytics for 2 cameras of anpr /lpr use-cases. , supply of failover base license for video management software , ai based video analytics software and analytics for 2 cameras of anpr /lpr use-cases. , supply of vms per channel license. , supply of failover vms per channel license. , supply , installation , testing and commissioning of fixed 1ru chassis 24 poe 1g baset , 2 1gx rj45/sfp+ combo , 2 1g/10g sfp+ uplink/vfl ports. internal ac psu and rps (380w budget) , includes country specific power cord , guides and 19 inch rack mount kit. x10g license upgradeable as per requiredspecifications. , supply of gige l3 1ru chassis with 24 100/1000 basex sfp , 4 1g/10g sfp+ , 4 sfp28 (1g/10g/25g) ports and 2 qsfp28 vfl ports. all ports except vfl are macsec capable. includes ac rps , country- specific power cord and 19in rack-mount kit and micro-usb- to-usb console cable as per required specifications. , supply of 20kva ups with 1 hour battery backup inlcuding battery bank , battery rack , connecting cables and copper thimbles as per required specifications . , supply of 1kva online ups as per required specifications , supply of client workstation for vms client application , as per required technical specifications. , supply of 55 inch 4k resolution led display unit of professional series for 24 x 7 application , as per required technical specifications. , supply of 10 gigabit sfp. , supply of 1 gigabit sfp. , supply of liu 6 port loaded with adaptor panel , pigtel and couplers as required , supply of liu 24 port loaded with adaptor panel , pigtel and couplers as required. , supply of ofc multi mode/single mode patch cord as required. , supply of armored 6 core fiber optic cable. , supply of cat6a network and data cable as per required technical specification. , supply of 3 core 2.5 sq. mm power cable. , supply of 40 mm hdpe pipe with accessories. , supply of 25mm conduit with accessories. , supply of cat6a patch cords -1 mtr as per required technical specification. , supply of cat6a patch cords -10 mtr as per required technical specification. , supply of hdmi cables ( 10 mtr.) , supply of wallmount 9u 630d with front glass door lock and key , with toughened glass , 1u cable manager 1pc , cooling fan 1 pc , pdu 5amp , 6 socket - 1pc (550mm x 630mm). , supply of wallmount 12u with front metal door lock and key , cooling fan - 1pc , pdu 5amp , 6 socket - 1 pc , cantilever tray , 0.8mm crca sheet. , supply of floormount 42u server rack with all necessary accessories as per required technical specifications , supply of 24 port i/o patch panel at rack end for cameras , supply of dp to hdmi convertor , supply of gang box for utp io along with faceplate for control room workstations and cameras. , supply of weatherproof junction box for outdoor/indoor cameras including camera mounting bracket. , supply of 3 meter height pole for outdoor cameras with bolts and cement base as required. , supply of modular command and control room monitoring console with provision of mounting 4 nos. x 55inch led display panels i

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