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Tender For supply of stationery e e - hp sandisk pen drive 64 gb , pen stand , register 100 pages deluxe account book 80gsm with sl no , register 200 pages deluxe account book 80gsm with sl no , attendance registers 100 pages , xerox a4 jk paper 75 gsm red colour , calculator big casio dj 120d , calculator big casio dj 220d 5 , scissors big scotch 8 inches , double punch big kangaroo dp 600 7 cm , notice board pin , correction pen luxor , class hub hi quality no 5 scribbling pads notepad , oddy 180 gsm a4 size glossy photo paper water proof pack of 20 sheets , tissue napkins packets , tissue rolls , ambi pur air freshener spray lavender bouquet 275 ml , pilot 019580 hi tecpoint v5 grip pen blue , pilot 019580 hi tecpoint v5 grip pen green , pilot 019580 hi tecpoint v5 grip pen black , dak pads sukesh craft army folder with 100p grain tan , unomax ultron neo 2x blue pen , unomax ultron neo 2x black pen , unomax ultron neo 2x red pen , camlin cd marker , file boards , fevicol 105ml , fevistickglu stick 15 gms , button file folder coloured , 1 inch cello tape white etipl , 2 inch cello tape white etipl , cobra spring file , paper cutter big size , post it sticky notepad 18mm x 75mm x 4 24pieces 1 box , duracell battery aa , duracell battery aaa , highlighter pen colored faber castell , scale 30cms apsara , binder clip 32mm medium 600 professional black clip 12pcs one box , a4 clear sheet protector rainbow , sticker sheet nova jet labels , paper weight stone ) /bid number : gem/2025/b/6573509 * /dated: 14-08-2025 & & / bid document 1 / 31
Tender For custom bid for services -a ) broad scope of jobs : 1) cdcms support services at kolkata lpg ro scope of job includes visiting the distributorships for carrying out the below mentioned activities. approx. monthly visits per sa would be as under: sales area distrs. monthly visit kolkata south 41 20 kolkata central 22 10 kolkata north 59 28 howrah 38 19 total 160 77 the above quantities are tentative, actual payment shall be made basis actual monthly visits made by the party and certified by the regional office/sales officer. the four sales areas will cover the districts as under : sales area districts kolkata south- south 24 parganas kolkata central- kolkata kolkata north- north 24 parganas & nadia howrah - howrah & hooghly 2) hardware / software installation (remote support) 1. help in installation of operating system, os user, and antivirus etc. in case of breakdown of pc. (cost of the legal antivirus/other software to be borne by the distributor), installation of all necessary software for cdcms (software provided by hpcl i.e., dot net framework 4.5), ms office, acrobat reader either directly or with the help of image cd/pen drive provided. any other type of software as and when required. 2. configuring and activating broadband internet connection (cost of internet charges/ connectivity charges are not part of the scope) at dealer's premises and rectifying any problems in the same. 3. configuring the distributor lan and configuring other pcs of distributor with cdcms server. (cost of providing lan networking to be borne by the distributor). 4. installing the teamviewer/anydesk , so that it will be started automatically at the time of windows start up. 5. deleting unauthorized software from the distributor's pcs and configuring printers with all pcs. 6. visit to any distributorship will be strictly as per the advice from hpcl only. 7. daily complaints resolution in customer relations management (crm) portal. 8. any other relevant job as per the direction of regional office / sales officer. 3) troubleshooting (remote support) 1. analyzing and rectifying the problem reported by distributor, and logging in a ticket on the cdcms helpdesk as & when required. formatting and reinstalling latest version of cdcms print application as per requirement . 2. providing immediate feedback to hpcl regarding the modifications/upgrades needed in the software and reporting any bugs noticed. 4) daily/periodic operations jobs (remote support) 1. crm, arb, pos, pmuy, cashless transactions related daily job from their base station as per the directives of regional office/ sales officers. 2. attending the training program as and when organized by hpcl and learn about the operational, technical features of cdcms package, acquiring knowledge about the new updates/modules as released by hpcl from time to time. 3. providing support to distributors through phone/ mobile/ internet/e-mail/wa on 7 days of a week. 4. ensuring that the weekly report is submitted regularly. if it has not been submitted then identifying the problem and provide resolution accordingly. monitoring and resolving the discrepancy observed in weekly report and bringing it to the notice of the concerned sales officer. 5. l-p reconciliation in weekly report of all distributors 6. any other job as directed by regional office/ sales officers. 5) training to distributor staff to provide support and training to distributors showroom staff on following: a) regarding all the menu commands of cdcms (scope of the job does not cover data entry jobs). b) preparation of sv /tv /ctain/ctaout/ invoice/ crd/ prcn emr/ esv/prepaid refill tracking & cash memo generation, cashless transactions and other e-initiatives of the corporation. c) weekly report reconciliations. d) block transfers e) refill booking register, complaint register, emr record. f) generating weekly report & submitting the same online. g) new modules/updates as released by hpcl h) do & don'ts i) online leakage c